Customer Service
1.800.422.6654
973.340.4480
Monday to Friday
9:00 a.m. to 5:30 p.m. EST
Shipping Information
OUR STANDARD SHIPPING METHOD IS UPS GROUND UNLESS OTHERWISE REQUESTED.
Aunt Gussie's is located in Garfield, NJ. All orders are shipped from this location via UPS Ground. If you need different shipping options including Three-Day, 2nd Day Air, and Overnight delivery, please contact Customer Service at 1.800.422.6654 or 973.340.4480.
Please note that UPS cannot ship to a PO Box and requires a physical street address. To ensure delivery, please be certain to include customer/company name, suite and apartment numbers where appropriate. Unless you specify that a signature is required, the package will be left at the driver’s discretion.
Allow up to 7 business days for delivery. During high volume seasons and severe weather months, please allow 3 additional days, since these factors may affect delivery schedules.
UPS Ground Transit Time Map
The map below shows estimated shipping days (weekdays only, Monday-Friday) for UPS Ground Service.
Returns
Following food safety regulations, we cannot accept returned product; however, if we make a mistake in the shipment or send you imperfect product, we will replace your order or refund your money.
We take great care in handling and packing our products, but once they leave our bakery it's very difficult to control their handling. Regrettably, some breakage is to be expected. If you receive broken product, that you believe is excessive; please let us know and we'll refund your money or replace the product.
We ask you to keep broken product, as UPS will contact you, once the claim is submitted
Aunt Gussie's does not charge sales tax on online transactions. If you live in a state that imposes a tax on groceries, it is your responsibility to declare those online purchases on your tax returns. Seek advice from a tax expert if you have more questions about this.
Aunt Gussie's Cookies & Crackers ® 141 Lanza Ave. Bldg #8 Garfield, NJ 07026 - 1.800.422.6654
